What we built: From endless tickets to intelligent answers in one click

An overloaded support team, thousands of repetitive questions, and processes that did not scale.

In this context, we built OpsSights, a multi-agent system capable of interpreting metrics, explaining indicators, and resolving operational questions without human intervention.

A POC that showed how AI can become the new first line of support, fast, accurate, and reliable.

The challenge: When questions grow faster than the team can answer

Data support was stuck in a reactive loop. Analysts, managers, executives, and franchisees constantly raised questions about core metrics (ACR, SOS, Training, REV), missing data, and operational indicators.

This resulted in:

• Overloaded support channels

• Poorly structured tickets

• Endless back-and-forth between support, development, and stakeholders

• Slow resolution of simple issues

• Inefficient use of engineering time

The mission: bring intelligence to support operations without adding load to the team.

How we built it: A multi-agent assistant that understands metrics, business logic, and SQL

An AI-powered support agent with a multi-agent architecture, trained on the company’s internal KPI definitions, business rules, and technical processes.

Key capabilities:

• Natural language interpretation of metric-related questions

• Contextual explanations of calculations, data sources, and variations

• Dynamic SQL generation for technical support

• Standardized, consistent, and reliable responses

At the core of the solution is a context router that directs each query to the appropriate agent, business, technical, or training, reducing noise, ambiguity, and information overload.

The guiding principle was simple: a support system that thinks, understands, and responds like a senior analyst, in seconds.

Key accomplishments that we're proud of:

• 63% fewer tickets generated

• 97% reduction in back-and-forth between stakeholders, support, and development

• 100% improvement in ticket quality and structure

• 55% estimated savings in engineering costs